Shipping policy

We know you're excited to receive your new pair of Soleberie socks, so we'll do everything we can to get them to you as quickly as possible.

Every order is fully tracked, so you'll receive updates from dispatch through to delivery.

UK Standard Delivery

£3.99

Our Standard Delivery service is ideal if you're happy to wait just a little longer.

  • Fully tracked
  • Usually delivered within 2-3 working days
  • Orders are normally dispatched the next working day

Free UK Standard Delivery

We offer free UK standard delivery on orders over £45.00.

UK Express Delivery

£5.99

Need your socks sooner?

Upgrade to Express Delivery for just £2 more.

  • Fully tracked
  • Usually delivered within 1-2 working days
  • Priority dispatch where possible

Dispatch Times

We aim to dispatch all in-stock orders placed before 1.00pm on the same working day. Please note we are closed on a Wednesday.

Orders placed on a Wednesday, after 1.00pm, at weekends or on Bank Holidays will normally be dispatched on the next working day.

During particularly busy periods, such as Christmas or promotional events, dispatch may take a little longer, but we'll always keep you updated.

Tracking Your Order

As soon as your order leaves us, we'll send you a confirmation email with your tracking details so you can follow its journey all the way to your door.

Delivery Areas

We currently deliver throughout the United Kingdom.

If you're looking to place an order from outside the UK, please get in touch with our Customer Care team and we'll let you know how we can help.

If Your Order Hasn't Arrived

Most deliveries arrive within the estimated times above.

If your order hasn't arrived within 5 working days of receiving your dispatch email, please contact us and we'll investigate straight away.

Email: help@soleberie.com

Incorrect Address Details

Please check your delivery address carefully before completing your order.

If you've made a mistake, contact us as soon as possible. We'll do everything we can to help before your parcel is dispatched, although once it has left us we're unable to change the delivery address.

Lost or Damaged Parcels

If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible.

We'll work quickly with our delivery partner to resolve the issue and, where appropriate, arrange a replacement or refund.