Your privacy matters to us. This policy explains what personal information we collect through Soleberie, why we use it, who we share it with, how long we keep it and the rights you have.

1. Who we are

Soleberie is a trading name of Gubblecote Limited. Gubblecote Limited is the controller of the personal information described in this policy. This means we decide why and how that information is used.

Company: Gubblecote Limited (company number 10231222)

Registered office: Unit 8 Lower Rectory Farm, Mill Lane, Great Brickhill, Milton Keynes, MK17 9FX

Email: help@soleberie.com

Information Commissioner’s Office (ICO) registration: ZB995292

Please use help@soleberie.com for customer service, privacy questions, requests about your information or a data protection complaint.

2. When this policy applies

This policy applies when you:

• visit or shop at the Soleberie website;
• contact us, join our mailing list or respond to our marketing;
• buy products for yourself or send a gift to someone else;
• leave a product review or submit review content;
• enter a Soleberie competition;
• interact with us about an order, return, complaint or privacy request;
• interact with Soleberie through social media.

Our website may link to websites or services operated by other organisations. Those organisations control their own use of personal information and their privacy information will apply when you use their services.

3. The information we collect

Information you give us

• your name, email address, telephone number and billing or delivery address;
• order details, gift messages, delivery instructions, returns and refund information;
• messages, enquiries, complaints and information you give us when exercising a privacy right;
• marketing choices and competition entries; and
• reviews, ratings and any photograph or video you choose to submit for publication.

Information collected automatically

When you use the website, we and our service providers may collect your IP address, browser and device information, pages and products viewed, referral source, cookie choices, online identifiers and website interactions such as adding products to your basket, checkout and purchase events. Where relevant, this may include transaction value and currency. See our Cookie Policy and cookie settings for current details and choices.

Information received from other people

If someone sends you a Soleberie gift, we may receive your name, delivery address, contact details, delivery instructions and gift message from the purchaser. We may also receive payment status, fraud checks or transaction references from payment providers, delivery updates from delivery providers and review information from our product-review platform.

Please do not give us special category information, such as health information, unless it is genuinely needed. If you provide it in a complaint, claim or request, we will use only what is necessary and rely on the appropriate legal condition, such as explicit consent or the establishment, exercise or defence of legal claims.

4. How and why we use your information

Data protection law requires us to have a lawful basis for each use of personal information. The bases most relevant to Soleberie are contract, legal obligation, legitimate interests and consent.

Orders, payments, gifts, delivery and returns

We use customer and recipient details to take payment, process and deliver orders, include gift messages, provide updates, manage returns, refunds and chargebacks and answer order questions. We rely mainly on contract. We also rely on legal obligations for accounting and tax records and legitimate interests for fraud prevention, service administration and legal claims.

For gift orders, for the purchaser, we rely mainly on contract. Where an order is sent as a gift, we rely on our legitimate interests and those of the purchaser and recipient in arranging, delivering and administering the gift.

Customer service, complaints and privacy requests

We use correspondence and relevant account or order records to answer enquiries, investigate complaints and respond to requests about personal information. We rely on contract where the matter concerns an order, legal obligation where the law requires a response and legitimate interests in providing good service, resolving problems and protecting legal rights.

Email marketing

We use an email marketing service to send news, product information and offers where you have chosen to receive them. We rely on your consent for marketing communications. Where permitted by law, we may also contact existing customers about our own similar products and services.

We also rely on legitimate interests to keep a suppression record so that we respect unsubscribe requests, objections to marketing and other communication preferences.

Website operation, security, analytics and advertising

We use technical information to operate and secure the website, prevent fraud, remember your cookie choices and understand how the website and our advertising perform. Certain essential technologies, including those required for website functionality, shopping basket operation, checkout, security and fraud prevention, rely on contract or our legitimate interests in operating a safe and reliable website.

We may use analytics and advertising technologies to measure visits, purchases and advertising performance and to show more relevant advertisements based on website activity. This may involve profiling, but we do not use it to make decisions that have legal or similarly significant effects on you. We rely on consent for these technologies where required. You can reject or change your choices through our cookie settings. Further details are available in our Cookie Policy.

Reviews

We use order and contact information to invite genuine customers to review products through our product-review platform. Ratings, review text and content submitted for publication may be checked before or after publication. We rely on legitimate interests in collecting authentic feedback, improving products and helping customers make informed choices. Publication of optional photographs or videos is based on consent where required.

Competitions

We use entry details to run the competition, check eligibility, contact the winner, deliver the prize and deal with queries. We rely on contract and legitimate interests in running a fair competition.

Business records, safety and legal matters

We use necessary records for bookkeeping, tax, audits, insurance, security incidents, product or customer safety, regulatory enquiries and legal claims. We rely on legal obligation and legitimate interests in protecting customers, the business and our legal rights.

Social media

We use information you provide when you interact with us on social media to respond to messages, comments and enquiries, administer promotions and manage our social-media presence. We rely on legitimate interests in communicating with customers and promoting Soleberie, and on consent where required. Social-media platforms may separately use information as independent controllers under their own privacy information.

5. Use of Artificial Intelligence (AI)

We may use artificial intelligence ("AI") and other technology-assisted tools to assist us in providing our services, administering our business, analysing information, preparing communications and improving our products or services. Where personal information is processed using AI tools, we will do so in accordance with applicable data protection laws and appropriate security measures. We do not currently use AI systems to make solely automated decisions about customers that produce legal or similarly significant effects.

6. If you do not provide information

You may choose whether to give us personal information, but some details are needed to provide a service. For example, without delivery and contact details we cannot fulfil an order.

7. With whom we share information

Depending on how you use Soleberie, recipients may include:

• our ecommerce platform and payment providers, for website hosting, checkout, payment, fraud prevention and store services;
• our social-media platforms, for social-media pages, messages, insights, promotions and advertising;
• analytics and advertising providers, when consented measurement or advertising technologies are enabled;
• technology and AI service providers;
• our fulfilment and customer-service provider and its authorised staff and suppliers, acting for us to provide fulfilment, customer service, IT, email and secure document disposal;
• delivery and postal providers, which may act as independent controllers for delivery, tracking and related services;
• our accounting software provider, bookkeeper, accountant, bank and payment providers for accounting, payments, tax and financial administration;
• our email marketing provider for marketing, preference records and permitted customer communications;
• our product-review platform for review invitations, collection, moderation and publication;
• website developers and support providers, where they need access to maintain or secure the service; and
• insurers, professional advisers, regulators, courts, law enforcement or another organisation where disclosure is necessary to meet a legal duty, investigate wrongdoing, protect people or establish, exercise or defend legal claims.

Some providers may act as our processor for certain services and as an independent controller for separate legal, security, fraud or platform purposes. Some social-media and advertising platforms may act as independent controllers or joint controllers for particular platform, insight or advertising activities. Further information is available in our Cookie Policy, where relevant, and through the applicable platform’s privacy information.

8. International use of information

Some service providers or their subcontractors may access or store information outside the United Kingdom. Where UK data protection law requires a safeguard, we use an approved method such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another lawful safeguard. We also consider the provider's security and the circumstances of the transfer.

9. How long we keep information

We will keep your personal information only for as long as reasonably necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting or reporting requirements.

When deciding how long to retain personal information, we consider its amount, nature and sensitivity, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, whether those purposes can be achieved by other means and any applicable legal requirements.

We may retain personal information for longer where reasonably necessary to deal with a complaint, investigation, legal claim or regulatory requirement.

In some circumstances, you can ask us to delete your personal information. Please see Your rights below for further information.

10. How we protect information

We use technical and organisational measures appropriate to our size, activities and the information involved. These include measures designed to control access, protect systems and devices, maintain confidentiality and respond to data protection incidents.

No internet or storage system can be guaranteed completely secure. Where required by law, we will notify the ICO, affected individuals or both of a personal data breach.

11. Your rights

Depending on the circumstances, you may have the right to:

• ask for access to your personal information and a copy of it;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information;
• ask us to restrict how information is used;
• object to processing based on legitimate interests and object at any time to direct marketing;
• receive certain information you provided to us in a structured, commonly used and machine-readable format where the right to data portability applies;
• withdraw consent at any time, without affecting processing that was lawful before withdrawal; and
• ask for safeguards where a significant decision has been made solely by automated means. Soleberie does not currently make decisions about customers solely by automated means that produce legal or similarly significant effects.

These rights are not absolute and exemptions may apply. We normally respond within one calendar month. We will ask for identification only where reasonably necessary and will not usually charge a fee. To exercise a right, email help@soleberie.com.

12. Marketing and cookie choices

You can unsubscribe from marketing at any time by using the link in an email or contacting help@soleberie.com. We may keep the minimum information needed to make sure we respect your choice.

You can accept, reject or change your choices for non-essential cookies and similar technologies through the website's cookie settings. Some cookies and similar technologies are strictly necessary for the operation, security and functionality of the website, including shopping basket, checkout, fraud-prevention and account-management features. These cannot be switched off through our cookie settings because the website would not function properly without them. Withdrawing consent does not remove information already lawfully collected, but it will prevent the relevant non-essential technologies from being used in future on that browser, subject to technical limitations.

13. Children

Soleberie is not aimed at children and our competitions are intended for people aged 18 or over unless the competition rules clearly say otherwise. We do not knowingly use children's information for targeted marketing. Please contact us if you believe a child has provided information inappropriately so we can review and remove it where required.

14. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us at help@soleberie.com.

We accept data protection complaints however they are received. If you contact us through social media, we may ask you to use another contact method because social media is not usually a secure place to discuss personal information.

We will acknowledge your complaint within 30 days. Without undue delay, we will make appropriate enquiries, take appropriate steps to respond, keep you informed where necessary and tell you the outcome.

You may complain to the ICO at any time, although it will usually expect you to raise the matter with us first. Further information is available at https://ico.org.uk/make-a-complaint/. You may also telephone the ICO on 0303 123 1113 or write to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

15. Changes to this policy

We may update this policy when our services, use of personal information or legal obligations change. The current version will be published on the Soleberie website with its latest update date. Where required, we will provide additional information about a material change.

Last updated: 9 September 2026

Cookie Policy

This Cookie Policy explains how Soleberie uses cookies and similar technologies when you visit our website.

Soleberie is a trading name of Gubblecote Limited (company number 10231222) ("we", "us" and "our").

This Cookie Policy should be read alongside our Privacy Policy above.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website.

Cookies help websites function correctly, remember settings and preferences, improve performance and provide information about how visitors use a website.

We may also use similar technologies, such as pixels, tags, scripts, local storage and software development kits ("SDKs"). For simplicity, we refer to all of these technologies as "cookies" in this policy.

2. How we use cookies

We use cookies and similar technologies for the following purposes:

• operating and securing the website;
• enabling shopping basket and checkout functionality;
• preventing fraud and misuse;
• remembering your preferences and consent choices;
• understanding how our website is used;
• measuring the effectiveness of marketing and advertising;
• improving our products, services and website;
• supporting customer service and website administration.

Some cookies are strictly necessary for the website to function. Other cookies are only used where you have given any consent required by law.

3. Strictly necessary cookies

Some cookies are essential for the operation, security and functionality of the website.

These cookies may be used to:

• remember items in your shopping basket;
• process orders and payments;
• maintain security and prevent fraud;
• remember your privacy and cookie preferences;
• keep the website functioning correctly;
• support account login and session management where applicable.

Because these cookies are necessary for the website to operate, they cannot be switched off through our cookie settings.

We rely on contract and our legitimate interests in operating a secure and reliable website for the processing associated with these technologies.

4. Analytics cookies

With your consent, we may use analytics cookies and similar technologies to understand how people use the website.

These technologies may collect information such as:

• website pages viewed;
• products viewed;
• device and browser information;
• general location information derived from IP addresses;
• referral sources;
• website interactions;
• purchases and transaction events.

We use analytics information to:

• understand website performance;
• identify technical issues;
• improve user experience;
• improve products and services;
• measure website traffic and customer behaviour.

5. Advertising and marketing cookies

With your consent, we may use advertising, remarketing and measurement technologies.

These technologies may be used to:

• measure the performance of advertising campaigns;
• understand whether advertising leads to website visits or purchases;
• show advertisements that may be more relevant to your interests;
• limit the number of times you see an advertisement;
• build marketing audiences on advertising platforms.

Advertising and marketing cookies are optional and will only be used where you have provided consent.

If you reject advertising cookies, you will still see advertisements, but they may be less relevant to you.

6. Shopify cookies

Our website is built and hosted using Shopify.

Shopify may place strictly necessary cookies and similar technologies required for:

• shopping basket functionality;
• checkout processes;
• fraud prevention;
• website security;
• load balancing;
• session management;
• payment processing.

These technologies are generally necessary for the operation of the website and cannot be disabled through our cookie preference tool.

Further information about Shopify's cookies and technologies is available from Shopify's privacy information.

7. Consent Management

We use Consentmo to manage cookie preferences.

When you first visit the website, you will be presented with cookie choices.

Except for strictly necessary cookies, cookies and similar technologies will only be activated after you have provided any consent required by law.

You may withdraw or change your consent at any time using the cookie settings available on the website.

Changes apply going forward and do not affect processing that took place before consent was withdrawn.

8. Third-party providers

Depending on the services enabled on the website, cookies may be placed by us or by third-party providers acting on our behalf or independently.

These providers may include:

• Shopify;
• payment providers;
• analytics providers;
• advertising platforms;
• social-media platforms;
• review providers;
• other service providers supporting the website.

Some third parties may act as independent controllers of information collected through their technologies. Their own privacy and cookie information will explain how they use that information..

9. International transfers

Some providers of cookies and related technologies may process information outside the United Kingdom.

Where required by applicable law, we use appropriate safeguards for international transfers, including adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum or another lawful transfer mechanism..

10. Managing cookies through your browser

Most browsers allow you to:

• view cookies;
• delete cookies;
• block cookies;
• control cookie settings.

Because some cookies are necessary for the website to function, blocking all cookies may affect the operation of certain features, including shopping basket and checkout functionality.

10. Cookie and Technology Categories

The website may use technologies from the following providers and categories.

Provider: Shopify; Category: Strictly necessary; Purpose: Basket, checkout, payment, security and fraud-prevention functions

Provider: Consentmo; Category: Strictly necessary; Purpose: Recording and managing cookie preferences

Provider: Analytics providers (if enabled); Category: Analytics; Purpose: Website measurement and performance analysis

Provider: Advertising providers (if enabled); Category: Advertising; Purpose: Advertising measurement and audience management

Provider: Social-media platforms (if enabled); Category: Advertising / Social Media; Purpose: Advertising performance, audience creation and social-media integrations

Provider: Review providers (if enabled); Category: Functional / Reviews; Purpose: Collecting, displaying and administering customer reviews

The specific technologies used by the website may change from time to time. The categories and purposes described in this policy remain applicable.

14. Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements or how we use cookies.

The current version will be published on our website and will show its latest update date.

15. Contact us

If you have questions about this Cookie Policy or our use of cookies, please contact:

Soleberie
Unit 8 Lower Rectory Farm
Mill Lane
Great Brickhill
Milton Keynes
MK17 9FX

Email: help@soleberie.com

Last updated: 9 September 2026