Soleberie Returns Policy

We want you to love your Soleberie socks. If you're not completely happy with your purchase, we're here to help.

Returns

You may return items within 30 days of delivery for a refund or exchange.

To be eligible for a return or exchange, items must be:

• unworn
• unwashed
• in their original packaging; and
• in a resalable condition

For hygiene reasons, we cannot accept returns of socks that have been worn, washed or are not in their original packaging unless they are faulty.

How to Return an Item

Please include your order number and contact details with your return and send your item to:

Soleberie Returns
Unit 8 Lower Rectory Farm
Mill Lane
Great Brickhill
Milton Keynes
MK17 9FX

Unless an item is faulty, customers are responsible for the cost of returning goods.

We recommend using a tracked postal service and obtaining proof of postage.

Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us athelp@soleberie.com as soon as possible with details and photographs where appropriate.

Once the issue has been reviewed, we will arrange a suitable resolution which may include a replacement or refund.

Refunds

Once your return has been received and inspected, we will process your refund to the original payment method.

Refunds are normally processed within 5 working days of receiving your return, although it may take longer for your bank or card provider to show the funds in your account.

Original delivery charges are non-refundable unless the item is faulty or we have made an error with your order.

Exchanges

If you would like a different size or colour, please indicate this when contacting us or returning your item. Exchanges are subject to stock availability.

Contact Us

If you have any questions about returning an item, please contact us and we'll be happy to help.

Email: help@soleberie.com