Returns & Exchanges FAQ

What is your returns policy?<

We want you to love your Soleberie socks. If you're not completely happy with your purchase, you may return eligible items within 30 days for a refund or exchange. To be eligible for a return or exchange, items must be:

  • unworn
  • unwashed
  • in their original packaging; and
  • in a resalable condition

For hygiene reasons, we cannot accept returns of socks that have been worn, washed or are not in their original packaging unless they are faulty.

Our full returns policy can be found here.

How do I return an item?

To start a return, please contact us by email at help@solebrie.com and we'll explain the next steps.

Can I exchange my socks for a different size?

Yes, provided the socks are eligible for exchange and have not been worn.

How long do I have to return my order?

  • You have 30 days from receiving your order to request a return.
  • Returned items must meet our returns criteria.

Do I have to pay for return postage?

Unless an item is faulty, customers are responsible for the cost of returning goods. We recommend using a tracked postal service and obtaining proof of postage.

How long does a refund take?

Once we have received and inspected your return, any approved refund will be processed back to your original payment method. Please allow additional time for your bank or card provider to process the payment.

What if my socks arrive damaged or faulty?

We're sorry to hear that.

Please contact us as soon as possible with details and photographs of the issue. We'll investigate and work with you to resolve the problem as quickly as possible.

Can I return socks if I have tried them on?

For hygiene reasons, socks must generally be unworn and in a resalable condition to qualify for a return.

What if I received the wrong item?

If we've made a mistake with your order, please contact us as soon as possible and we'll put things right. Please contact us at help@soleberie.com. 

What if my item develops a fault after I've worn it?

We take pride in the quality of our socks. If you believe your socks have developed a manufacturing fault, please get in touch with us and we'll review the issue.

Do I need proof of purchase?

Yes. Please keep your order confirmation email or proof of purchase in case you need to contact us about a return or faulty item.